Contact Us

IMPORTANT MESSAGE:

Please be informed that in light of current circumstances with COVID-19 Virus, all in office appointments scheduled for Wednesday, March 18 until further notice for the Federal Benefits Unit (Social Security Administration) are cancelled. We encourage you to monitor our website for information on when you can reschedule your appointment.

Unfortunately, during this time, we may take longer to respond to your inquiry.

As from Tuesday, March 18 we will only be able to view and reply to our emails sent to FBU.Santo.Domingo@ssa.gov .  We will be monitoring this correspondence regularly and will respond as quickly as possible.  For the time being we will continue to answer phone calls on Mondays and Thursdays from 9am-12pm local time at (809) 368-7011.

We apologize for the inconvenience and thank you for your understanding.

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The Federal Benefits Unit operates on an appointments-only system. To schedule an appointment or to obtain information, the best way to contact the Federal Benefits Unit is by using our online form.  Please ensure to complete all your contact information.  We normally respond to e-mail inquiries within 15-working days. Please only send one e-mail regarding your issue.

Mailing Address:
Federal Benefits Unit
Consular Section
American Embassy
Ave Republica De Colombia # 57
Altos De Arroyo Hondo
Santo Domingo
Dominican Republic

E-mail address: FBU.Santo.Domingo@ssa.gov

Hours of Operation:
Monday through Thursdays from 1:30 pm to 4:00 pm and Fridays from 8 am to 11 am, except the FIRST and THIRD Wednesday of every month.

Holiday closures:
Please access the schedule of the days on which the Embassy will be closed.