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Important U.S. Citizen Services Information
American Citizen Services Navigator
Payment Details
Office Hours & Locations
Security Information
Reasonable Accommodation
Helpful Links

Our Navigator

Need help with American Citizen Services at the U.S. Embassy? Our Navigator will guide you to the information you need and help you ask us for help if you need it.

Payment Methods & Details

Passport Books

  • First-Time passport or replacement for lost/stolen/mutilated passport: $165.00 or equivalent in Dominican pesos
  • Adult passport routine renewal fee: $130.00 or equivalent in Dominican peso
  • Children’s Passports (under 16 years old): $135.00 or equivalent in Dominican pesos
  • Amendments within one year with appropriate documentation: No Fee

Passport Cards

  • Adult Passport Card Renewal: U.S. $30.00 equivalent in Dominican pesos
  • Child Passport Card (under age 16): U.S. $15.00 or equivalent in Dominican pesos

 Consular Report of Birth Abroad (CRBA):  U.S. $100.00 equivalent in Dominican pesos

 Passport and Consular Report of Birth Abroad (CRBA) fees are non-refundable processing fees and are retained by the Department of State whether or not the passport and CRBA are issued.

There is a DOMEX Courier Service Fee to deliver the passport books, passport cards, and CRBAs:  USD $12.00 or Dominican pesos equivalent for deliveries within the Santo Domingo city limits, and USD $16.00 or Dominican pesos equivalent for the rest of the country.

Notarial Services

  • $50.00 for first service or equivalent in Dominican pesos
  • $50.00 for each additional seal at same time for same transaction or equivalent in Dominican pesos

Forms of Payment

In addition to U.S. dollar or Dominican peso cash payments for the services above, we also accept Visa, MasterCard, Discover, Diners Card, and American Express credit cards that list the cardholder’s name on the card. We also accept U.S. Travelers Cheques and U.S. postal money orders made payable to “American Embassy Santo Domingo.”

For routine adult passport renewals (using form DS-82) you can pay online through pay.gov

Please be aware that our Consular Agencies are only able to accept payments in cash in U.S. dollars or the equivalent fee in Dominican pesos.  The Consular Agencies do not accept credit cards, U.S. Travelers Cheques, or U.S. postal money orders.

We do not accept personal checks at the Embassy or at our Consular Agencies.

Office Hours and Locations

The Consular Section is located at Av. República de Colombia #57, in Arroyo Hondo. The U.S. Citizens Services (ACS) Unit is closed on all Dominican and U.S. holidays, as well as on Administrative Days.  The building is accessible to the disabled.  General office hours are 7:00am – 4:15pm Monday – Thursday, and 7:00am – 1:00am on Friday.  Our working hours for specific services are listed below. 

All U.S. Citizen Services with the exception of adults over 18 applying for their first passport are provided at the Consular Agencies in Punta Cana and Puerto Plata. For your convenience, we recommend that you use the Consular Agencies for services if they are closer to your geographical location. The Agencies tend to have shorter wait times and be less crowded.

Passport Services:
Passport interviews are by appointment only.  In Santo Domingo, you  need to make an appointment using our online appointment system.

If you would like to make an appointment at one of the Consular Agencies, please email Punta Cana Consular Agency or Puerto Plata Consular Agency.  If you experience technical difficulties or do not have access to internet, you may make your appointment by calling (809) 552-8990 for Punta Cana or calling telephone numbers (809) 586-8017, (809) 586-4204, (809) 586-8023 for Puerto Plata.

To see if you are eligible to use our renewal drop-off program, visit our passport website.

Report of Birth Services:Report of Birth interviews are by appointment only. Consult the information and application forms in our Consular Report of Birth checklist. You may only apply for a Consular Report of Birth Abroad for your child in Santo Domingo. Once you have obtained all of your required documents as mentioned in the checklist, and are fully prepared, then you can make an appointment access our ACS Navigator for the required interview.

Notarial Services:In Santo Domingo, notarial services are provided by appointment only on Mondays through Thursdays (except on Dominican or U.S. holidays). Please make an appointment on our online booking system.  You will receive an email response with your appointment confirmation.  Such confirmation needs to be printed and presented the day of your appointment.  Please keep in mind that only those individuals with confirmed appointments will be allowed into the Consular Section facilities.

Applicants must bring their documents to be notarized to the Consular Section at 1:00 p.m.  All applicants must pay the notarial fees at the Window 1 cashier, and wait to sign the documents in front of a consular officer.

If you would like to make an appointment for a notarial service at one of the Consular Agencies, please email Punta Cana Consular Agency or Puerto Plata Consular Agency.  If you experience technical difficulties or do not have access to internet, you may make your appointment by calling (809) 552-8990 for Punta Cana or calling telephone numbers (809) 586-8017, (809) 586-4204, (809) 586-8023 for Puerto Plata.

General Information and Pending Document Drop-off:
In Santo Domingo, get general information and drop off documents pending for existing cases at the American Citizens Services lobby of the Consular Section on Av. República de Colombia #57, Monday through Thursday, 2:00 pm – 2:30 pm.  At one of the Consular Agencies, please email Punta Cana Consular Agency or Puerto Plata Consular Agency, or by phone calling (809) 552-8990 for Punta Cana or calling telephone numbers (809) 586-8017, (809) 586-4204, (809) 586-8023 for Puerto Plata.

Emergency Services:
Call (809) 567-7775 to speak to an American Citizen Services representative, or come to the main entry of the Consular section.
Monday – Thursday, 7:00 am. – 4:30 pm
Friday, 7:00 am  – 1:00 pm.

After Hours:
Please call (809) 567-7775 and request to speak to the Duty Officer

Federal Benefits Services
Federal benefits services are provided by appointment only.  Visit the Social Security and Federal Benefits page for information on how to schedule an appointment.

Consular Outreach Program in Santiago

The U.S. Citizens Services Unit will no longer be providing passport and notarial services in Santiago. All U.S. Citizen Services with the exception of Federal Benefits services and applications for adults over 18 applying for their first passport are provided at the Consular Agency in Puerto Plata. If you are in the Santiago/Northern Dominican Republic area we recommend that you use the Consular Agency in Puerto Plata for passport and notarial services, as it is closer to your geographical location and tend to have shorter wait times as it is less crowded than the Santo Domingo office. If you would like to make an appointment at the Puerto Plata Consular Agency, please email PuertoPlataConsularAgency@state.gov. If you experience technical difficulties or do not have access to Internet, you may make your appointment by calling (809) 586-4204.

Appointments

If you need Consular Report of Birth Abroad (CRBA) or Acquisition services, please follow the instructions for completing an online appointment through the Online Appointment System.

Upon scheduling an appointment, you will be provided a booking confirmation number.

Requesting an Earlier Appointment

You must schedule an appointment for the next available date before you can request an earlier (emergency) appointment.

If you need to travel prior to the original date scheduled, please send a completed Early Appointment Request Form to SDOAmericans@state.gov.

The subject line on the e-mail should clearly say “Request for Emergency Appointment”.  Requests with incomplete information CANNOT be processed because the appointment system in place is automated.   The request must indicate the following:

  1. Applicant’s full name as written on the Birth Certificate
  2. Details of the original interview schedule provided to the applicant (i.e., date, time, and booking confirmation number)
  3. Service requested (i.e., Consular Report of Birth Acquisition, passport renewal)
  4. Date of expected travel
  5. Purpose of the trip
  6. Reason for the early appointment request
  7. Name and contact information of the requestor, including an e-mail address and telephone number

Due to the large demand for Consular Report Abroad and Acquisition services we sometimes experience, we cannot accommodate all early appointment requests.  We will attempt to accommodate requests for early appointments if the urgent need to travel is the result of unforeseen developments.

If your early appointment request is approved, you will receive a response from our office within one business day.  Due to the high volume of communications received in our office, we will not respond to follow-up inquiries.

Whenever possible, early appointments will be scheduled for applicants who demonstrate an urgent need to travel.  If a request for an early appointment does not meet the above-mentioned criteria, the appointment may not be granted.

Security Information

Visiting the Embassy

All visitors to the Consular section, including all visa applicants and U.S. citizens, must enter the facilities via our dedicated consular entrance on República de Colombia Avenue.All visitors to the Embassy are required to undergo a security check.  Electronic items, including cell phones, cameras, beepers, and pagers, are prohibited on the Embassy compound and should be secured elsewhere before entering the Embassy.  The Embassy reserves the right to limit the entry of possessions and does not have the means to store these items.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.